IT Service Desk Support Specialist - Onsite in Bali

Join our dynamic IT Support Team in beautiful Bali and play a pivotal role in delivering first-line technical assistance to our organization. As an Onsite Service Desk Support Specialist, you'll be the go-to person for all our technical queries, ensuring smooth operations and a seamless user experience. Our company, Private Advertiser, is a leading player in the hospitality industry, and we're looking for a tech-savvy professional to join us in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung.

In this role, you'll be working closely with our team to provide timely, efficient, and effective technical support. You'll be using a variety of tools and software, including ServiceNow, Zendesk, and Microsoft Office, to manage and resolve IT issues. This is a fantastic opportunity to grow your career in a vibrant, international environment.

We're seeking a proactive and detail-oriented individual who is passionate about technology and enjoys helping others. If you're ready to take on this exciting challenge, we'd love to hear from you!

📋 Tanggung Jawab Pekerjaan

• Provide first-line technical support to our employees and guests, ensuring a seamless user experience.
• Use ServiceNow and Zendesk to manage and resolve IT issues, including hardware, software, and network problems.
• Document and track all IT incidents and service requests, ensuring timely resolution.
• Collaborate with our IT team to escalate complex issues and ensure they are resolved promptly.
• Stay up-to-date with the latest technology trends and best practices, and share your knowledge with the team.
• Conduct regular system checks and maintenance to prevent potential issues.
• Assist in the implementation of new IT systems and software, ensuring a smooth transition.
• Provide training and support to new employees on IT-related matters.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Proven experience with ServiceNow, Zendesk, or similar IT service management tools.
• Strong knowledge of Microsoft Office Suite and other common software applications.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with the ability to explain technical issues to non-technical users.
• Fluency in English, both written and spoken.
• Valid driver's license and the ability to commute to various locations in Bali.

🛠️ Keahlian

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