Order Processing & Customer Service Officer - Bali

Join Mls Logistic Services Pte Ltd as an Order Processing & Customer Service Officer in beautiful Bali! This is your opportunity to play a pivotal role in ensuring seamless order fulfillment and delivering exceptional post-sales support to our valued clients.

At Mls Logistic Services Pte Ltd, we are a leading logistics provider in Bali, known for our commitment to excellence and customer satisfaction. Our team is dedicated to ensuring that every order is processed efficiently and every customer receives the best possible service. As an Order Processing & Customer Service Officer, you will be at the heart of our operations, working closely with our clients and internal teams to ensure smooth and timely order fulfillment.

In this role, you will be responsible for managing the entire order processing workflow, from order intake to delivery. You will use our state-of-the-art order management system, ensuring accuracy and efficiency in every step. Additionally, you will provide top-notch customer service, addressing any queries or concerns our clients may have, ensuring their satisfaction and loyalty.

📋 Tanggung Jawab Pekerjaan

• Manage the entire order processing workflow, from order intake to delivery, ensuring accuracy and efficiency.
• Use order management systems like SAP or similar tools to track and manage orders.
• Provide exceptional post-sales customer service, addressing client queries and concerns promptly.
• Coordinate with internal teams to ensure timely order fulfillment.
• Maintain accurate records of all orders and customer interactions.
• Identify and resolve any issues that may arise during the order processing and delivery stages.
• Ensure compliance with company policies and procedures.
• Contribute to the continuous improvement of order processing and customer service processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Minimum of 2-3 years of experience in order processing, customer service, or a related field.
• Proficient in using order management systems like SAP.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Certification in customer service or logistics management is a plus.

🛠️ Keahlian

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