Bilingual Customer Care Specialist (English & Indonesian) - Bali

Join Duta Generasi Mandiri as a Bilingual Customer Care Specialist in the heart of Bali! This is a unique opportunity to leverage your fluency in English and Indonesian while delivering exceptional service to a diverse clientele. Based in one of Bali's most vibrant areas, you'll be at the forefront of our customer service team, ensuring every interaction is seamless and satisfying. Our company is a dynamic and growing organization, committed to providing top-notch services and fostering a culture of excellence. In this role, you'll handle a wide range of customer inquiries, from booking confirmations to troubleshooting, all while maintaining a friendly and professional demeanor.

As a Bilingual Customer Care Specialist, you'll be using our in-house Customer Relationship Management (CRM) system, Salesforce, to manage customer data and interactions. You'll also be responsible for maintaining our company's high standards of customer satisfaction, ensuring that every customer leaves with a positive experience. This role is perfect for someone who is passionate about customer service, fluent in both English and Indonesian, and eager to make a difference in a fast-paced, dynamic environment.

If you're ready to take your customer service skills to the next level in Bali's beautiful and bustling tourist hub, we invite you to apply for this exciting opportunity. Join our team and be part of a company that values your skills, your dedication, and your ability to make a real difference.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service in both English and Indonesian, ensuring all customer inquiries are handled promptly and professionally.
• Manage customer data and interactions using Salesforce, our in-house CRM system.
• Handle a variety of customer service requests, including bookings, cancellations, and troubleshooting.
• Assist in maintaining our company's high standards of customer satisfaction.
• Collaborate with other team members to ensure seamless customer experiences.
• Stay up-to-date with the latest industry trends and best practices in customer service.
• Provide regular customer feedback reports to the management team.
• Participate in team meetings and training sessions to continuously improve your skills and knowledge.

🎓 Kualifikasi & Syarat

• Fluency in both English and Indonesian, both written and spoken.
• Minimum 2 years of experience in customer service or a related field.
• Experience with Salesforce or other CRM systems is a plus.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Excellent problem-solving skills.
• High attention to detail and accuracy.
• Ability to work well under pressure and meet tight deadlines.

🛠️ Keahlian

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